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Policies and Procedures
ReservationstopOur office is located at 5 Vacation Way in McHenry, MD. Our location is between the Garrett County Visitor's Center and the Railey Realty office. Click here for directions or give us a call. Our office is open daily from 9:00 a.m. until 6:00 p.m. with the exception of Easter, Thanksgiving, and Christmas Day. To make a reservation, please call us and one of our reservation specialists will help you find the perfect vacation home! All reservations are subject to an administrative fee, a 6% Maryland state tax and a 5% County accommodation tax, peace of mind fee, and trip cancellation insurance. Tariffs are subject to change without notice and any increases in tariffs are the sole responsibility of the leaseholder. What is Providedtop
All of our homes feature standard items, which include the following:
What You Need to Bringtop
Garrett County Vacation Rental Occupancy & Ordinance PolicytopRMLV wants all our guests to have a fun and memorable DCL experience. We want to remind you of county ordinances concerning your vacation home. All vacation homes must abide by the following occupancy & ordinance policy: Winter ReservationstopGarrett County has a great amount of snowfall from November through March. You must be prepared with four wheel drive, snow tires, and/or chains. Parking on roadways is prohibited and vehicle(s) will be towed at the renter's expense. Pre-ReservationstopWe can book your Deep Creek vacation one full year in advance-book NOW for best selection! Railey Mtn. Lake Vacations offers you FIRST RIGHTS to reserve the property you stay in this year, for the same time frame the next year. If you wish to confirm your reservation for the same property the following year, you have first right to book that property for the same dates for the next year until 5 p.m. the Tuesday following your arrival date. All properties will be available to the general public each Thursday at 9 a.m. If you wish to reserve a different home, you will have the opportunity to finalize your plans on the Thursday or Friday of your vacation. Please check with a Railey Mtn. Lake Vacations reservationist for current rates and availability. Rental Homes for SaletopIn the event that the property you are renting is on the market for sale, we may find the need to show the property during your stay. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. As our "Thank You" for your cooperation you will receive a $10 dining certificate. ConstructiontopDeep Creek Lake is a growing resort community, and new construction is evident throughout the area. If you rent a home near new construction, please be tolerant of the possible additional noise and other concerns. Please realize that this situation is a matter beyond our control. Sorry, no refunds or moves will be made. Lakefront, Split Lakefront, Lake Access, and State Park PasstopDeep Creek Lake is surrounded by a buffer zone which is protected by the Department of Natural Resources. The DNR regulates the cutting of trees, the construction of permanent structures and the general use of this buffer zone. These regulations protect the integrity of our lake and ensure that the natural beauty of the shoreline will continue. The term Lakefront refers to any property that borders on this buffer zone. The distance between the water and the house may vary from 20 yards to 200 yards. Lakefront means you have access to the water for swimming and you can go directly from your door to the water with no road in between. Lakefront does not necessarily mean you have a view of the water for much of our shoreline is wooded. Split Lakefront means that the property borders on the buffer zone but there is a road between the house and the water. The property owner owns the land on the other side of the road but you must cross the road to access the water for swimming. You may or may not have a view of the lake. Lake Access means simply that you have a place to access the water for swimming. The property owner does not own the access area. You may be able to walk to the water or you may need to drive to the area. You may have a view or you may not have a view. State Park Pass Access means that participating properties offer a state park pass (1 pass for homes with 2-3 bedrooms or 2 passes for homes with 4-6 bedrooms). The Park Passes are available only for weeklong reservations during the 3 summer seasons. Each park pass will allow 1 carload of people to access the beach and hiking trails at Deep Creek State Park. Please ask our reservation specialists any specific questions regarding these items. They will be happy to assist you. On our web site, we have provided a picture of the view towards the lake during the summer months for our lakefront properties and some of our lakeview homes in the "additional photos" section. DockstopDocks may be private or community. Docks are not guaranteed for reservations between Labor Day and Memorial Day. Please call the reservations department to verify dock availability. The Department of Natural Resources requires all docks to be removed from the water by December 1st. Boating RegulationstopThere are several regulations regarding boating and personal watercraft usage on Deep Creek Lake. For example, a vessel may not exceed 26 feet in length, except pontoon boats, which may not exceed 30 feet. Please call the Garrett County Chamber of Commerce, or the Maryland Department of Natural Resources for a list of specific regulations. Hot Tubs and Private PoolstopMany of our homes offer private hot tubs and pools. Homes with private pools accept only week-long reservations June 1st through Labor Day. For week long reservations, a hot tub technician will stop by the home to check the hot tub and make any necessary adjustments. Private pools require daily testing by our certified technicians to provide optimum water quality. These tests are required by our county government to insure your safety and enjoyment. AccommodationstopRailey Mtn. Lake Vacations represents the finest and best maintained homes at Deep Creek Lake. All homes are individually owned and reflect the personal tastes of each owner. Every effort has been made to ensure that our descriptions, rates and amenities are accurate. However, we cannot be held responsible for changes made by owners to furnishings, rates, and equipment or printing errors. Our homes are well maintained and very clean, but understand that these are unique and intricate homes, which, just like your own, experience a wide variety of unexpected breakdowns. Check-Out ProcedurestopYour vacation is nearing an end and we know it is hard to leave, but please check out according to the time listed on your rental agreement so the property can be prepared for the next guest. If you have any questions regarding your checkout time or procedures, do not hesitate to call our office.
Late ArrivalstopIf you will be arriving after office hours, please make sure your rent is paid in full. Keys will not be put out in the after hours box unless the payments have been made and we have received a signed contract. It may be necessary to come in to the rental office the following morning to sign necessary paperwork or credit card slips. Keys and directions to your vacation home will be in our locked key box located at the rear of our building. In order to offer more secure after hours access, this area is enclosed, well lit, and monitored by a security camera. The key box combination is printed on the front of your rental agreement and can be accessed when our office is closed. HolidaystopThe holidays are wonderful times to get together with friends and family-why not make a vacation out of it! The following holidays are a three-night minimum stay: President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and New Year's Eve. Rental rates for any reservation over the Thanksgiving holiday are 15% higher on all properties. OccupancytopThe maximum number of persons allowed in the vacation home is designated in the individual home descriptions and on your rental agreement. Children are counted in total occupancy unless they are under the age of three. Occupancy represents the total number of people allowed to occupy the property inside or outside, daytime or nighttime. Any party exceeding this number will be immediately evicted without a refund. Family Groups WelcometopAll of our vacation homes are privately owned; therefore, occupants are limited to family groups only. No sororities, fraternities or non-chaperoned groups are allowed. Guests must be 24 years of age or older to obtain a rental agreement on a property. Should a group misrepresent themselves, they will be evicted immediately without a refund. Bring Your Best FriendtopThere is no need to leave your dog in a cramped kennel while you are enjoying the Lake! There are many homes that welcome your dog to vacation with you for a designated fee. To find pet homes in the brochure, look for the pet symbol. In most homes, pets are limited to two domestic, housebroken dogs. Sorry, kitty will have to find a friend to stay with because cats, other animals and birds are not allowed. There is a non-refundable pet fee for each dog; this fee should appear on your contract. Let us know when making your reservation if your furry friend is coming along. Please abide by the pet rules, which will be in your arrival key packet. Pets in non-pet homes are strictly forbidden and will result in eviction. Pets in pet homes must be registered on your contract and paid for prior to your arrival. PaymentstopWe do not accept money orders (including international money orders), cashier's checks, treasurer's checks, certified checks, official bank checks or traveler's checks.
Travel / Lodging Protection PlantopThe unexpected ‚ extreme weather, injury or illness ‚ does happen and may necessitate the cancellation of your travel plans. It is because of the unexpected, Railey Mtn. Lake Vacations recommends that you consider "Travel/Lodging Protection Plan" to protect your vacation investment. The Travel/Lodging Protection Plan, provided by C.S.A. Inc., covers certain unexpected illness, injury and other unforeseen reasons for trip interruption and/or cancellation. The fee is added to your reservation as an optional item. If you do not wish to insure your travel plans, you may deduct the insurance premium. A complete information pamphlet will be sent with your reservation contract. Coverage is not in force unless payment has been made for this plan. Our staff will go over the rate schedule with you when you are making your reservation. For specific questions regarding coverage, please call C.S.A. at (866) 999-4018. Cancellations & Reservation ChargestopSometimes cancellations are unavoidable, and we will do our best to re-rent your reserved accommodation for the same rate and time period. All cancellations or reservation changes must be made in writing. Cancellations incur a $150 fee, and a $50 fee is applied for reservation changes. Only the leaseholder can cancel a reservation. Deposit money (minus the administration fee, cancellation fee and Travel Insurance payment) cannot be returned unless the property is re-rented at no loss to the owner. If we are unable to re-rent the property, the full advance payment will be forfeited. Please note that we offer a Travel/Lodging Protection Plan, which can help protect your investment in unforeseeable circumstances. Early Check-In & Late Check-Out for SummertopDo you find yourself eager to get your vacation started as early as possible? On departure day, is it tough getting those kids out of bed and packed up before 10:00 a.m.? We have a solution. Plan ahead and request an early check-in and/or a late checkout. For a reasonable fee, you can arrive 3 hours before check-in or stay 3 hours past checkout. Avoiding the busy front desk is an extra perk. Arrangements must be made and paid for at least 14 days in advance for early summer, summer, and late summer reservations and 3 days prior to arrival in all other seasons. This program is limited to specific properties and to a specific number of requests each week. Early check-in and lake check-out during June, July and August is not available for 6, 7, 8 and 9 bedroom houses and houses with swimming pools. Please contact the Reservation Department for more details. ParkingtopAccording to Garrett County Transient Vacation Rental Unit ordinances, there are a maximum number of vehicles permitted at each rental property. Parking on roadways is prohibited and vehicle(s) will be towed at the renter's expense. Refer to your rental contract or www.deepcreek.com to locate the maximum number of parking spaces for the home you are renting. Check-In ProcedurestopIn Early Summer, Summer and Late Summer, check-in days are Saturday and Sunday. Please note in each individual brochure description which check-in day applies to your vacation home. The check- in time is 4 p.m. year round and is noted in your rental lease. With the size and complexity of our homes, our housekeepers need every minute of the summer seasons 10 a.m. to 4 p.m. window to ensure the cleanliness of your vacation home. Please do not interfere with their work or pressure our staff to allow you entry before 4 p.m. It's a big job and everyone does their best to get you into a clean and inviting home. For your own security, do not enter the home or use hot tubs until you have received the keys from our office. Do not plan on buying groceries before check-in. We cannot let you check in early nor can we provide refrigeration facilities. In unusual circumstances, it may be necessary to delay occupancy beyond 4:00 p.m., until your home is ready. While you wait, enjoy the lake, put your boat in the water, visit our many shops and restaurants or take advantage of our beautiful state parks. Our office staff will be happy to assist you with ideas of fun things to do while you wait. Upon check in, please be prepared to present your photo identification and any credit cards used to make payments toward the reservation. KeystopYou will be given two sets of door keys (and a hot tub key if applicable) in your check-in packet. Keys will not be given to anyone under 24 years of age. Please be sure to return all keys to our rental office upon checkout. For those staying at Ski Harbor, a $50 charge will be assessed if the key for the Ski Harbor swimming pool is not returned upon check out. Some properties are equipped with keyless entry. Upon check-in, you will be given a time and date sensitive code. Please share this code with members of your party. Peace of Mind ProtectiontopDefinitions: 1. “Covered Guest” – all registered guests and all persons booked to share the same unit of accommodations, who have elected to purchase the Security Deposit Waiver Program and have paid the required plan cost. Terms of Coverage: 1. The plan takes effect upon check-in or registration on the booked arrival date to a Railey Mountain Vacations unit, together with receipt of payment of the plan cost at or before check-in. Terms of Waiver: As an enrolled Covered Guest under this plan, staying at a Railey Mountain Vacations property, you will not be obligated to pay for theft or damage to covered real or personal property of the owner of the rental unit located within the rental unit occupied by the Covered Guest. If the Covered Guest purchases this plan, the property manager waives the right to charge the Covered Guest for theft or damage to the unit as a result of your inadvertent acts or omissions during the duration of the Stay. The maximum limit of this waiver of liability is $3,000 aggregate per Stay. Admistrative Procedures: All waivers of theft or damage will be administered by Railey Mountain Vacations staff at the property. Such staff will have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein. The Covered Guest must report any theft or damage to the unit or its contents to Railey Mountain Vacations staff by the time of check-out or any otherwise applicable damage waiver for such Covered Guest will be void. The resort manager has ultimate claim administration authority. Arbitration is required prior to litigation. Conditions:
WAIVER PROGRAM FEES ARE NON-REFUNDABLE IF YOU ACCEPT THIS PROTECTION PLAN, THIS DOCUMENT BECOMES PART OF AND IS ATTACHED TO THE LEASE AGREEMENT. |
Sheets and towels are provided for the maximum capacity of the home. Beds will be made up with linens, pillows, a blanket and bedspread, and towels (1 bath towel and 1 washcloth per person) will be hanging ready for you to kick your shoes off and relax. Beach towels are not provided; please do NOT remove towels from the house. Please be sure all linens stay when you leave.