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Who we are and what we do
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Please click here to view helpful hints Railey Mountain Lake Vacations was created through the merger of two well-established companies in the Deep Creek Lake area. Our friendly and knowledgeable staff are truly experts in the industry, with over 30 years total of experience in the Deep Creek Lake vacation rental market. Railey Mountain Lake Vacations offers the very best in Deep Creek property management. We make your Maryland vacation planning easy, every step of the way. From our wonderful reservationists, owner representatives, housekeepers, maintenance staff, and hot tub and pool department, our guests and owners are always pleased with the staff’s commitment and level of service. We strive for excellence in everything we do, and we are always committed to making your Deep Creek Lake vacation an unforgettable experience!
Standards of Excellence
Reservationists: It's important to know you can trust the reservationists you are working with. Our team of reservation specialists takes pride in having first-hand knowledge of all our properties. We continually tour our homes and stay up-to-date on details for each home so that we can answer your questions and make your vacation planning easier. We strive to make sure our descriptions, rates, and amenities are as accurate as possible. We have a high percentage of repeat business, and part of that is due to our highly-trained and well-informed reservationists that have a knack for matching you up with the right Deep Creek vacation home for your needs. "You can be assured we know the vacation home you're renting and can describe it to you in great detail," states Cathy. Owner Representatives: This team of dedicated professionals works together to maintain and improve our homes so that your vacation can be carefree. Our owner representatives work directly with the owners and guests of our beautiful Deep Creek Lake properties, to make sure that every detail is taken care of before you arrive. And if an unexpected nuisance should occur during your stay, don't worry—our owner representatives are always just a phone call away and won’t rest until the problem is solved. This team is an important part of our Deep Creek property management. Housekeeping: Our hard working, well-trained housekeepers care for our homes to ensure your vacation gets off to a clean and perfect start! The beds are made with quality linens, and towels are provided for each guest. Each home also comes stocked with standard kitchen necessities such as coffee makers, pots and pans, dishes and utensils, and more. We make sure that everything is in working order so that your Deep Creek vacation experience is flawless. We always do a full cleaning inspection on the day of your arrival to ensure a clean, quality vacation home every time. Railey Mountain Lake Vacations represents the best-maintained homes in Deep Creek Lake, and we feel that starts with our professional housekeeping staff. Maintenance: If you have a squeaking door, torn screen, or a light out, rest assured knowing that it will be fixed quickly and professionally. We have a dedicated in-house maintenance team that will fix, replace or repair any issue and will do it in a speedy manner. Having a knowledgeable and well-trained maintenance staff helps us provide the best in Deep Creek property management services. Our full-time maintenance technicians are in the field taking care of all the little nuisances and emergencies so that you are free to enjoy your Deep Creek Lake vacation. We stop at nothing to make sure your vacation is top-notch. Hot Tub & Private Pool Department: With over 300 homes offering hot tubs or private pools, our certified technicians treat, clean, drain, and fill the hot tubs over 17,000 times each year. Our staff works hard to provide safe, clean hot tubs and private pools for your enjoyment. Technicians provide testing on pools and hot tubs daily or as needed to make sure you have optimum water quality. But remember, guests have an obligation to educate themselves on the proper way to safely use a hot tub & private pool. Please read all directions carefully and call us if you have any questions or concerns. |
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866-544-3223