Owner Testimonials

  • My owner representative is like an extension of my family.  My wife and I are so comfortable with her and love how she cares for our home.  She provides an extreme level of comfort! Ron M., Mt. Top Manor
  • I’d like to thank you for all of your assistance over the years and have had a pleasurable experience Railey Mountain Lake Vacations.  I’d also like to pass on to you what a joy it has been working with Gloria.  She has been a wonderful and very responsive person to work with.  She is a real asset to Railey and absolutely displays the professionalism, courtesy, and drive that makes Railey Mountain Lake Vacations a top notch company.  My family and I will be back and we will use Raileys, without a doubt! Great Escape
  • Thirty years of continuous, quality service is something in which your company can take great pride. We could not have retained the property without your assistance. I’d like to specifically thank Eric Shaffer for overseeing the property and his wise advice while trying to sell. Thank all of you very much and may you have 30 more years of success! Log Cabin
  • It has been a pleasure working with you and your staff.   We have been so pleased with the service, care and response to our requests.  The proof of the care was when we met with the house inspector for the sales contract and his comment was “I was so surprised to find this had been a rental house.  It is in great condition.” Judy Agee, Triple T Lodge
  • You have an excellent program that is thorough. This has been a smooth transition for us into the world of weekly rentals. Thanks for all the guidance and support over this first year. Looking forward to a successful second winter and on! Kylor Whitaker, The Fun Spot
  • As you know, my property is very modest and I’m sure a very small account for Railey. However, our owner rep treats me as if it were the Taj Mahal! She is always prompt, courteous, and very efficient. Recently, we had two bookings on short notice which required some quick actions on her part. She knows how to get things done! Wanted to share this with you and please commend her for a job well done. I’ve been with Railey close to 10 years now and she is the best! Phyllis Manning, Deep Creek Corral
  • I wanted to say how pleased we are with Amanda’s support and attention to the property. She does a great job. Rick Johnson, Evening Star
  • Our transition from our lakefront property purchase through Railey Realty to placing the property with the Vacation Rental Program through Railey Mountain Lake Vacations was seamless. Both sides of the Railey worked together to answer our every question and worked in tandem so that county inspections and licensing, along with all the marketing was ready to go as soon as we went to settlement. Everyone on the team has been most professional and we’ve enjoyed their advice and the services provided to prepare our property for rentals. It has been so obvious that everyone we have come in contact with enjoys being part of the Railey team. Dealing with professionals makes our role as owners much easier and gives us confidence that our dream house is in excellent hands when we are not here. Tom and Connie Killion, The Commander’s Quarters
  • I hope you know, that working with you and your staff in the past few years has been a great experience for us. Throughout these years, you earned our strong trust and respect. So any time you need something from us,  we will be glad to help and be a part of it. Boris Ghazarian, Hollywood
  • We were constantly asked if it is challenging to manage such a large home and keep it looking so beautiful.  Our standard answer is “Our Railey Mountain Lake Vacations Management team takes care of everything for us!” All repairs that are needed or issues that come up are taken care of immediately. In fact, their maintenance approach is so proactive, we are able to ward off many potential problems. I am happy to report that we are booking very well. Not only have we found our dream home, we also have a “dream team” managing it for us. Thank you, Railey! Laurie Cohn, Highland Manor
  • We have rented homes through Railey for our annual winter retreats with family and friends and have always been impressed.  After purchasing our dream home recently, Railey was the natural choice of the best partner to manage our rental property.  We have been amazed at how easy the Railey vacation rental team has made our lives – nothing is ever a challenge for them, they have all the answers and resources to help us improve our home to make it even more inviting and comfortable.  Since we are three hours away from our home it is so reassuring to know they will make sure our investment is maintained to a high standard and ready for all rental opportunities.  Elise and Michael Loftus, Dreamer’s Overlook
  • I would be remiss if I didn’t tell you how incredible you and Railey have been in helping me maximize the return on my newly purchased vacation rental. The investment has exceeded my expectation. In addition, you and your team have provided incredible real time Mgmt of every detail regarding repairs and maintenance and servicing and supporting my renters. Thanks again for a fantastic partnership. Doug Mann, Waterfront Links
  • Thank you for your service to us over the years. You made it easy for us and your service was invaluable. We have given high praise of the “Railey team” to the new owners and have passed along your contact information to them as they get their new place set up. I’m glad they have considered you for property management in the future. Thanks again for everything! Former owners of Cedar Shores Villa #19, Tim & Rhonda Keagy
  • Railey Mountain Lake Vacations is the BEST!! Just bought my lake front/ski-in/ski-out property in March 2011 and was not going to rent it out, but decided to give it a try. In seven short months Railey Mountain Lake has exceeded my expectations with their outstanding service of renting and maintaining my property. Their website is user friendly for the tenants and myself, and their customer service is spectacular. I’ve had nothing but happy tenants and neighbors and I would recommend them to anyone. Jim Bilney, Deep Creek Village #34
  • Howard and I want to say that the Railey operation is first-class!  We have been impressed with everyone’s professionalism and thoroughness. Looking forward to an active season! – Joy Fernon, Gravelly Run Lodge & Lakeshore Breeze
  • Two days ago marked the 26th anniversary of when we signed to purchase our lake house. I was so proud to be an owner at the lake. Today sadly we go to settlement on the sale of that house. I want you to know how much I’ve appreciated all you and your staff have done for us over this quarter century. You and your people have always been very professional and certainly a pleasure to work with. I will not only miss the house, the lake and the environment, but I will also miss the people with whom I have worked that have help me provide a place for visitors to the lake to stay – Bill Sien, Sienic View
  • It’s very challenging to manage a home as large as mine. At Railey, I have an absolutely superb Property Manager assigned to me who shows as much care for my house as I do.  Plus they bring a team of experts in every area of home care who keep my home secure and in top notch condition. Just as important, they keep my property solidly booked with a strong repeat renter base. – Bob Wilke, Timberlodge
  • As an experienced marketing professional, I’ve talked with Railey at length about their plans to approach the down economy. After over an hour of marketing discussion, I was astounded by how well Railey uses sophisticated technologies and creative tactics to target and convert its renters. I now rest comfortably in the knowledge that my home is being marketed by the best. –Liz Spoto, The Good Life
  • I just wanted to let you know that the house looked great when we arrived! The cleaners did a great job! I appreciate you taking such good care of Mallard Cove! – Angela, Mallard Cove

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