Partner with Railey Mountain Lake Vacations

We’ll Love Your Home As Much As You Do!

Known as a leader in our industry, Railey Mountain Lake Vacations is the premier management company for your Deep Creek Lake vacation rental. We provide extraordinary customer service to our guests and homeowners in order to provide the ultimate Deep Creek Lake vacation experience.

Railey Mountain Lake Vacations is a top provider of high-quality vacation rental properties at Deep Creek Lake. With more than 380 properties, including our premium condominiums at Will O’ the Wisp and Suites at Silver Tree- and more than 150 dedicated employees- RMLV has been a Deep Creek institution for more than 35 years.  

New homeowner relations manager, leigh miller

Or shoot Leigh an Email at [email protected]  

 

Why Railey Mountain Lake Vacations is your BEST choice:

  • We have an established Deep Creek Lake, Maryland customer base with a high percentage of repeat business.
  • We use aggressive marketing and advertising strategies for our Deep Creek Lake rentals that include targeted email blasts, consistent and relevant social media,  and visually compelling print ads.
  • In house maintenance services reduce rental management costs for our Deep Creek owners.
  • You will have direct contact with an Owner Representative assigned to care specifically for your home.
  • Our highly trained and well-informed reservationists physically view all of our rental homes so that they know our properties inside and out.
  • We have an on-site design center for remodeling and project needs.
  • Experienced accounting staff on site.
  • No listing fee OR monthly maintenance fees for your Deep Creek Lake home – we only make money if we successfully rent your property.

The Data Talks:
We’ll Fill Your Home More Often Than the Competition!

Higher Occupancy Rates than the Competition

 

With over 150 year-round employees, we at Railey Mountain Lake Vacations take extreme pride in our experienced and friendly team.

Frequently Asked Questions at Deep Creek Lake

Why is RMLV the best vacation rental management company at Deep Creek Lake?

It boils down to a number of critical factors. RMLV boasts:

  • Higher occupancy percentages than the competition
  • Higher employee-to-owner ratio
  • In-house services- like construction, laundry, and home design- that lower the cost of home maintenance
  • Exceptional branding and name recognition
  • A Seasoned workforce- some with as many 10, 20, 30 years of experience!
  • Data-driven business model; the numbers talk and we listen!

Are there specific amenities that increase rental potential?

Absolutely! We are happy to share this information with our homeowners and send out regular updates regarding industry trends and “wish list” items that guests have been requesting. Some of the big ones? Hot tubs, pool tables, A/C, master suites, swimming pools, and fire pits.

What kind of marketing do I receive?

When you bring your home onto our rental market, you are automatically highlighted on our webpage and social media accounts, and star in a new home e-blast for instant exposure to thousands of potential guests. Plus, with the help of our talented in-house photographer, you home is guaranteed to shine brightly in pictures, attracting attention and help “paint the picture” for potential guests. Your home will never look better!

We also integrate fully with VRBO and Tripadvisor, allowing guests to book any of our homes through these Online Travel Agencies, for additional bookings and increased revenue.

From traditional print marketing to optimized digital strategies, our marketing team is always working hard to find new and innovative ways to promote Railey Mountain Lake Vacations and all our beautiful properties. Have an idea? Share it with us! We are always happy to explore new ideas with you.

How will your sales agents know about my home?

Our reservations sale force are highly trained in both customer service and sales techniques. To help familiarize themselves with the homes under our market, our agents view all rental houses and revisit them when alerted to changes in amenities, decor, styling, or furnishings so that they can provide up-to-date information and make the best recommendations possible.

Because they will get to see your home first-hand, they will be well equipped to sell the “story” of your house and will be able to paint a picture for our guests, envisioning together all the great ways to spend a vacation at your home.

Am I allowed to use my house while it’s in your rental program?

Of course! You can block off time for owner use as long as it does not interfere with a confirmed reservation.  You can make these accommodations by booking directly through our owner portal, calling any one of our staff members, or by sending an email.  Consult with your accountant on the number of days allowed.

Do I need insurance on my rental home?

You do need to have a policy in place that provides coverage for your vacation rental home.  We can make recommendations to you with suggested providers.

What happens if I need maintenance service for my home?

RMLV is staffed with a full crew of talented maintenance staff; our team is here to protect and maintain your home to take care of any needs that arise- for your stay or your guests. When renters are in, they are given the phone number to our maintenance staff and can always reach out regarding any issues that may arise in the home. Our maintenance crew will head over, assess the situation, and make appropriate repairs.

Your home is even protected after-hours! RMLV has a 24-hour emergency line that you can call- any time of night- and get a real, live person in the event of an emergency.

Do I need to supply sheets and towels for my renters

No- RMLV has a commercial laundry facility that provides all sheets, bathroom towels, and kitchen towels for your guests.

What happens when something is damaged by one of my renters? Do the renters pay a security deposit?

All renters are required to pay a non-refundable “damage waiver” fee that is automatically built-in to the price of their rental; this fee covers all accidental damage (not caused by malicious or neglectful behavior) up to $3,000 that may occur in the home. So, no worries if a renter accidentally knocks over a lamp- the damage waiver fee will cover the cost to replace it!

Additionally, RMLV has policies in place to limit damage to the homes in our rental program, including requiring all contract holders to be 24 years of age or older, strict occupancy enforcement, and more.

Will someone be checking/securing my home after each renter departs?

Absolutely! You will be assigned one of our “Owner Representatives,” who will be your direct contact regarding your home, your guests, and how things are looking “on the ground.” No one will know your home better than your Owner Representative (OR). They will check and secure your home after every reservation.

When/How do we receive rental statements & proceeds?

Statements can be found in your owner portal.  Rental proceeds are directly deposited in the account of your choice around the 10th of each month for the rentals that came in the month prior.

Do I need a rental licence?

Yes.  Garrett County requires that all homes situated within the Deep Creek Watershed be licensed for rental.  We will help with this process from filling out the paperwork through readying the home for the county inspection.

At Railey Mountain Lake Vacations, we want to

Protect, Manage, and Grow your home!

 


Railey Mountain Lake Vacations Deep Creek Lake rentals owner testimonial